Privacy policy

Information we collect

Personal information

We may collect personal information such as your name, email address, phone or WhatsApp number, and the details you choose to share when you request a consultation, send us a message, ask for a guide, or subscribe to our updates. If you join a paid program, payment information is collected and processed by our payment gateway, not stored by this website.

Non-personal information

We may collect non-personal information such as browser type, device information, approximate location and IP address, to keep the site working well and to understand how it is used.

How you reach us matters to us

When you arrive from an advertisement, a social post, a search engine or another website, we record how you got here. In practice this means the campaign parameters in the link you clicked (often called UTM parameters), the website that referred you, and the first page you landed on. This is stored in your browser for the duration of your visit and attached to any form you choose to submit, so we know which channel your enquiry came from.

How we use your information

• To provide our services. To call you back about a consultation, answer your message, run your program, and provide support.
• To improve our website. We use non-personal information to analyse how the site is used and to make it better.
• To communicate with you. We may use your contact details to send updates, offers and other relevant messages, including on WhatsApp and email. You can ask us to stop at any time.

Forms on this website

Our consultation request, contact and guide-request forms are handled by Netlify Forms, the service that hosts this website. When you submit a form, the information you typed, along with the source attribution described above, is sent to Netlify and made available to the CurviCare team so we can respond to you. It is not published anywhere on the website.

WhatsApp and phone

If you message us on WhatsApp, or give us your number so that we can call you back, we use it to reply to you, to arrange and remind you about your consultation, and to support you during a program. WhatsApp messages are delivered through WhatsApp and are subject to their own privacy terms. You can ask us to stop contacting you on WhatsApp at any time.

Cookies and analytics

We use cookies and similar technologies to help the site work and to understand how it is used. Analytics tools help us see which pages are read and where people get stuck, so we can improve them. Where we use advertising or marketing tools, they load only after you have given consent.

You can block or delete cookies in your browser settings. Some parts of the site may not work as well if you do.

Data protection

• Security measures. We implement a variety of security measures to protect your personal information from unauthorised access, use or disclosure.
• Third parties. We do not sell, trade, or otherwise transfer your personal information to outside parties, except for trusted third parties who help us operate our website and run our business, and only where they agree to keep the information confidential. This includes our website host, our analytics providers, our messaging tools and our payment gateway.

Your rights

• Access and correction. You have the right to access, update or correct your personal information at any time.
• Deletion. You can ask us to delete the information we hold about you, subject to any legal or accounting requirements we must meet.
• Opt out. You can opt out of promotional messages by following the unsubscribe instructions in them, by replying to stop on WhatsApp, or by writing to us.

Changes to this privacy policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page, with the date it was last updated.

Contact us

If you have any questions about this privacy policy, please email us at support@curvicare.com or use our contact page.

This policy is written in plain language so that it is easy to understand. It is not a substitute for legal advice, and CurviCare reviews it with a qualified professional before publication.