Terms and conditions

Our content is guidance, not medical treatment

CurviCare provides general health, nutrition and lifestyle information, and personal guidance through consultations and coaching programs. You are consulting with a nutritionist. The information you receive during your sessions cannot replace or substitute for the services of a licensed physician or doctor.

For diagnosis, medicines, pregnancy, fertility treatment, or any serious or sudden symptom, please see a qualified doctor. CurviCare works alongside your medical care, not in place of it. We do not diagnose conditions and we never advise you to stop medication.

What our service is

• A healthcare service. This is a healthcare service, not a business transaction in the ordinary sense. The fee you pay is for our time and expertise.
• Coaching and education. Our relationship is based on coaching, educating and being there for you. Ask questions and seek the logic behind our advice as much as you need. Understanding nutrition science takes years of learning and practice, so while our qualified team does its best to guide you, we cannot deliver a full nutrition-science education in a few weeks.
• Your commitment. You agree to follow the program diligently and to take responsibility for your own dietary choices.

Results

Results may vary from person to person, based on individual health conditions, metabolism and lifestyle factors. We do not guarantee any specific outcome, weight result or health result. PCOS and thyroid conditions are managed, not cured.

Consultations and bookings

When you request a consultation on this website, you are asking us to call you back. We use the phone or WhatsApp number you give us to reach you and to arrange your consultation. The first consultation is free and there is no obligation to join a program.

If you miss a scheduled appointment, you must notify us and reschedule.

Payments

• Full payment is required at the start of the program. No part payments are accepted.
• Online payments are handled by third-party payment gateways such as Razorpay, PayU Money and Google Pay. Those transactions are governed by the terms and privacy policies of the payment gateway concerned.
• All payment processing, including EMI handling, chargebacks and refunds where applicable, is managed by these payment gateways and the respective banks.
• CurviCare is not responsible for payment failures, delays, fraudulent activity or hacking incidents that occur during money transfers. Please check the security of your chosen payment gateway before you pay.

Payment disputes and chargebacks

• For any payment dispute or chargeback, please contact your bank or the payment gateway directly for resolution.
• CurviCare can provide the payment reference number or transaction details as proof of payment, which you can use to escalate the matter with your bank.
• CurviCare will not mediate, and is not responsible for, any losses arising from banking or payment-gateway disputes.

Refunds and cancellations

• Payments once made are non-refundable. We do not guarantee specific results, and payments are not refunded on the basis of results.
• All financial queries are resolved within 14 working days, depending on the cooperation of the parties involved.

Upgrades, transfers and breaks

• You can upgrade your program within the first week. Downgrades are not allowed.
• Programs can be transferred to a family member or friend under specific conditions.
• You can pause your program once in an 8-week program, twice in a 16-week program, and three times in a 25-week program. Each break can last no more than 7 days.
• Programs can be paused for pregnancy or another valid medical condition for a maximum of one year, provided valid proof is submitted. The program cannot be extended beyond that period, and no refunds are allowed in such cases.

Supplements

We may suggest supplements, but you are never obliged to purchase them.

Your data and your plan

Your diet plan is stored for one month after your program ends. We cannot retrieve your data beyond this period. How we handle your personal information is explained in our privacy policy.

Intellectual property

Our diet plans, materials, articles, recipes and other content are the intellectual property of CurviCare. They cannot be copied, shared, resold or used for any other purpose without our permission.

Using the website

Please use the site fairly and lawfully. We work hard to keep the information accurate and up to date, but we cannot promise that it is complete or error free at every moment.

Community guidelines

CurviCare is committed to a respectful and supportive community. If you take part in a CurviCare community group, these guidelines apply.

• Respect others. Treat fellow members with kindness and respect. Discriminatory, offensive or inappropriate behaviour will not be tolerated.
• No unsolicited private messages. Do not send one-to-one messages to other members without their consent.
• No unethical conversations or activities. Unethical, harmful or misleading discussion is not allowed.
• Protect privacy. Do not share another member's contact details or personal information outside the community.
• No unauthorised groups. Do not create separate groups using CurviCare community members without our consent.
• No misleading health information. Do not share false or misleading health information in the community.
• No spam or promotions. Avoid self-promotion, spam or marketing content unless we have explicitly permitted it.

If a member is found violating these guidelines, CurviCare reserves the right to pause or permanently remove that person from the community.

Changes to these terms

We may update these terms from time to time. The latest version will always be shown on this page, with the date it was last updated.

Contact us

If you have any questions about these terms, please email us at support@curvicare.com or use our contact page.

By proceeding with a payment, you acknowledge that you have read and understood these terms and agree to abide by them.