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privacy policy

Welcome to CurviCare. We value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website, www.curvicare.com.

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Information We Collect

  1. Personal Information: We may collect personal information such as your name, email address, phone number, and payment information when you register on our site, place an order, or subscribe to our newsletter.

  2. Non-Personal Information: We may collect non-personal information such as browser type, device information, and IP address to enhance your experience on our site.

 

How We Use Your Information

  1. To Provide Services: We use your information to process transactions, manage your account, and provide customer support.

  2. To Improve Our Website: We use non-personal information to analyze site usage and improve our website's functionality and user experience.

  3. To Communicate with You: We may use your contact information to send updates, promotions, and other relevant communications.

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Data Protection

  1. Security Measures: We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure.

  2. Third-Party Services: We do not sell, trade, or otherwise transfer your personal information to outside parties, except for trusted third parties who assist us in operating our website and conducting our business, as long as they agree to keep this information confidential.

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Cookies

We use cookies to enhance your experience on our site. Cookies help us understand how you use our site and enable us to provide personalized content and advertisements.

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Your Rights

  1. Access and Correction: You have the right to access, update, or correct your personal information at any time.

  2. Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions provided in those communications.

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Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.

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Contact Us

If you have any questions about this privacy policy, please contact us at help@curvicare.com.

community guidelines

CurviCare is committed to fostering a respectful and supportive community. To ensure a positive experience for all members, we ask you to adhere to the following guidelines:

  1. Respect Others: Treat fellow members with kindness and respect. Discriminatory, offensive, or inappropriate behavior will not be tolerated.

  2. No Direct Messaging (1:1 Messages): Members should not send unsolicited private messages to other participants without prior consent.

  3. No Unethical Conversations or Activities: Engaging in unethical, harmful, or misleading discussions is strictly prohibited.

  4. Privacy Protection: Respect the privacy of all members by not sharing their contact details or personal information outside the community.

  5. No Unauthorized Groups: Creating separate groups or communities using CurviCare’s community members without prior consent is not allowed.

  6. Content Sharing: Do not share misleading or false health information within the community.

  7. No Spam or Promotions: Avoid excessive self-promotion, spam, or marketing content unless explicitly permitted.

Consequences of Violations: If a member is found violating these guidelines, CurviCare reserves the right to pause or permanently ban the individual from the community.

terms & conditions

  • Professional Consultation: You are consulting with a nutritionist. The information obtained during your sessions with our nutritionist cannot replace or substitute for the services of a licensed physician or doctor.

  • Healthcare Approach: This is a healthcare service, not a business. The fee you pay is for our time and expertise.

  • Expectations on Results: Our relationship is based on coaching, educating, and truly being there for you. Feel free to ask questions and seek logic as much as you need. However, please note that understanding nutrition science takes years of learning and practice. Our team of qualified dietitians does their best to guide you, but we do not provide in-depth nutrition science education within a few weeks. Results may vary based on individual health conditions, metabolism, and lifestyle factors.

  • Program Commitment: You agree to follow the program diligently and take responsibility for your dietary choices.

  • Intellectual Property: Our diet plans, materials, and content are our intellectual property and cannot be shared or used for any other purpose.

  • Supplement Recommendations: We may suggest supplements, but you are not obliged to purchase them.

  • Data Retention: Your diet plan is stored for one month after your program ends. We cannot retrieve data beyond this period.

  • Payments: Full payment is required at the start of the program.

  • Refund Policy: We do not guarantee specific results, and payments are non-refundable.

  • Upgrades & Transfers: You can upgrade your program within the first week, but downgrades are not allowed. Programs can be transferred to a family member or friend under specific conditions.

  • Missed Appointments: If you miss an appointment, you must notify us and reschedule.

  • Break Policy: You can not put your program on hold more than 1 time in an 8-week program, 2 times in a 16-week program, and 3 times in a 25-week program. The duration of each break shall not exceed 7 days.

  • Programs can be paused in case of pregnancy or other valid medical conditions for a maximum of 1 year, provided that valid proof is submitted. The program cannot be extended beyond this period, and no refunds will be allowed in such cases.

payment policy

  1. Full Payment Requirement: All payments must be made in full at the start of the program. No part payments are accepted.

  2. Payment Gateway Handling: CurviCare provides customers the ability to make online payments through third-party payment gateways such as Razorpay, PayU Money, Google Pay, and others. All payment processing, including EMI handling, chargebacks, and refunds (where applicable), are managed by these payment gateways and the respective banks.

  3. CurviCare’s Liability: CurviCare is not responsible for any payment failures, delays, fraudulent activities, or hacking incidents occurring during money transfers. Customers are advised to verify the security measures of their chosen payment gateway before proceeding with the transaction.

  4. Payment Disputes & Chargebacks:

    • In case of any payment disputes or chargebacks, customers must contact their bank or the respective payment gateway for resolution.

    • CurviCare can only provide the payment reference number or transaction details as proof of payment, which customers can use to escalate the matter with their bank.

    • CurviCare will not mediate or be held responsible for any losses arising from banking/payment gateway disputes.

  5. Refunds & Cancellations:

    • All financial queries will be resolved within 14 working days, depending on the cooperation of the parties involved.

    • Payments once made are non-refundable as per CurviCare’s refund policy.

By proceeding with the payment, customers acknowledge that they have read and understood these policies and agree to abide by them. For any queries, please contact help@curvicare.com.

Payment Methods

payment policy

  • No part payments are accepted.

  • The website provides you the ability to pay online through a third-party payment gateway for some of the Services available on the Website.

  • If you choose to pay online, you may be directed to a third-party payment gateway to enable processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third-party payment gateway. Curvicare shall not be liable if any transaction does not fructify or may not be completed or for any failure on part of the bank or the credit card or the third-party site or agency to perform any of its obligations or in respect of any loss or damage arising directly or indirectly arising out of the decline or acceptance of authorisation for any transaction, for any reason whatsoever.

  • Payments: You agree to make full payment at the start of the program.

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